Credit bureau details incorrect

Good day

May I kindly have some assistance

I have an outstanding FNB personal loan and have made arrangements to settle same

FNB debits my bank account directly every month.

However after requesting a credit report from transunion on the 7 of January 2019, I note that the account still shows as a debt recovery account

After speaking to one of the legal consultants at FNB last year I was advised that this would be removed from from my credit profile. Also the outstanding amount reflectdd on the credit bureau is incorrect

To date I have never received a Section 129 Notice folr this adverse listing yet same was recorded against my name Kindly urgently assist