TD
THEMBI D

1 reviews | Active since Mar 2015

09 Sept 2016, 09:31

Credit Bureau

<p>DEAR FNB</p> <p>PLEASE CAN YOU CLOSE MY ACCOUNT AT ITC ASAP,MY SCORE HAS DROPPED FROM 800 TO 760 BECAUSE OF 2 OPEN ACCOUNTS AND I DONT WANT TO HEAR ABOUT YOUR 45 DAYS WAITING PERIOD.</p> <p>THERE IS A GUY WHO CALLED ,HE SAID THEY WAIT FOR 45 DAYS TO MAKE SURE THERE IS NO DISPUTE BECAUSE THEY CLOSE THE ACCOUNT.I AM SETTLING MY ACCOUNT AND I AM TOLD ABOUT DUSPUTE I MEAN WHAT IS THIS OR THE BEST THING TO CLOSE THIS ACCOUNT?</p> <p> </p> <p>I NEED TO BUY A CAR AND I DONT WANT TO SUBMIT MY APPLICATION WITH SETTLEMENT LETTERS PLEASE</p> <p> </p> <p> ********** 636911</p> <p> ********** 588961</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Sept 2016, 10:43
Official

Good Day Miss Dubazane,

Thank you for taking my call earlier to acknowledge your complaint logged on hello peter.Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint **********

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)