GS
Gertrude S

1 reviews | Active since Sept 2014

17 Nov 2016, 13:46

Credit Application Nightmare

<p>I've had to write this complaint because I really dont know what else to do with FNB. My application for a credit card is going into 2 months. I have called, I have complained I speak to one agent now they tell me they have everything, the very next one tells me some documents are missing. I resend and I dont hear from them again. What else should I do. Please can someone get back to me.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 14:46
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)