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Ann D

1 reviews | Active since Mar 2015

16 Aug 2016, 10:16

Credit account anarchy

<p>Once again because of FNB's mistake I am having to pay!!!! I call waste all my airtime just to have nothing resolved. I now have to pay for credit use because of initiation fees going off, being reversed, then being added again, then reversed. useless!!! I have been with FNB since I was a kid, i am 29 now, maybe it is time for a change. paid off loans early, pay smart devices never missing payments , this is utter nonsense</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2016, 11:40
Official

Good Day

Thank you for taking my call earlier,please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.The reference for your complaint 992436

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)