Credir Card Major Dissapointment in service

I app**** for a credit card on 6th of September as my husband had a very good experience with FNB after he app**** for one and received it in less than a week.

I received an sms from takealot on 14 September regarding delivery and that they will contact me. On the 17th of September I contacted FNB enquiring about the delivery as I left the country that day for 4 days in the UK and actually needed the card for my trip abroad.

I was told that takealot will still contact me after which I explained again I will be out of the country for a few days and they would not be able to reach me during this time to arrange delivery. I was told that they can only assist then with delivering it to a branch which will cost an additional R100, and I agreed as I had no other option and they will sms me when the card is ready.

When I returned from my trip on the 22nd of September, still no sms. I left it for a few days and contacted FNB on the 26th of September, enquiring about the card whereby I was told it still needs to be delivered and I need to phone takealot to track the order, please just tell me why must I as your customer track my own parcel with the delivery company if I pay for a service to be given?

Today I phoned again an spoke to a gentleman who thought it was a joke. I asked how long does it take and it advised 5 to 7 working days for delivery to take place, and I pointed out that it has been more than 7 working days and still nothing and he just kept stating what I can see is that it will be delivered when I asked when I was told again I need to phone the delivery company. I asked if I can speak to a manager or supervisor to which he blatantly asked me in to regards to what?

Please tell me why I should by any means pay an initiation fee of over a R170 and also a delivery fee of a R100 if you are too *********** to deliver a proper service?

I am really dissapointed as I was told by many people that FNB is the best bank in SA only to be treated like you have no interest in my business?