1 reviews | Active since Aug 2016

19 Aug 2016, 19:48

Crass Client Care

<p>One would think that your bank is there to take care of you and protect your finance - WRONG!! They're not interested in you or or situation at all. As long as you pay!! I chose a one month purchase from a supplier. The following month that same supplier took a further debit on requesting the bank to please reverse the withdrawal I was told sorry we can't help you contact the supplier??? Surely your institution is there to protect you as the consumer to ensure that your finance works for you and not some one else?? These corporates are all the same take take take and take some more... not providing care or protection or anything for their fees. If I can't feel safe with a bank then why am I with them?? </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Aug 2016, 08:05
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 995111.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply20 Aug 2016, 08:07
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 995111.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)