SA
Shuaib A

1 reviews | Active since Apr 2013

22 Feb 2016, 10:58

****py service and time delays

FNB boasts a \SWITCH TO FNB\" catch-line... I decided that my bank standard bank is increasing its premiums and removing features from my account so i will move to the bank that my company banks with.(FNB) i will even get my salary quicker. <br> They gave me my credit and cheque card. my credit card immediately after receiving it did not function because for whatever reason they submitted it to the ***** dept i understand safety measures for clients accounts but hey i am trying for 2 weeks to get my account active calls upon calls to irresponsible inefficient unqualified useless call center staff which cuts my call, transfers me without telling me put me on hold and talk to friends while i am on the line further fueling my temper the guys speaks to me like i am a piece of trash i am worth more than that and him. i am starting to regret changing to fnb and i am considering stopping the switch over of debits and salaries and just sticking with the Devil i know ...in honesty i have very rarely over the 14 years +- with standard bank have have such a miserable experience<br> just really disheartened first impression total disappointment.fnb you have won the ****tiest bank service award.congrats "

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2016, 11:44
Official
Hello Shuaib786,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 873525.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)