****py service

FNB more like "How can we make your life ****pier?" TWO weeks ago we used FNB's supposedly convenient tool to open a new company. The very next day (22/05/2018) we went to The Grove Mall branch to submit supporting documents, to which we were told to wait about 10 days for the application to be concluded. Today, 14 days later we called their business banking division only to be told "We receive thousands of online applications and can't find yours and so we can't help you!!!"

I mean what the hell??? Why have people there if they're just going to be absolutely useless and still earn a salary for it??? Where are the supporting documents we gave to the branch who by the way informed us they scanned and sent to cipc@fnb??? We want to move our accounts from this useless ban**** You said 10 days, now can you turn around and say "We receive thousands of applications and can't help you???" Now we must go back to the useless branch again and resubmit and wait yet another 2 weeks!!! Like everybody's like those people you employ there...absolutely useless with nothing to do with our time!!!