1 reviews | Active since Oct 2014
****py Private Banking services at FNB
My private banker has never resolved any banking problem I have asked her to assist with. I sent her an email a week ago ... still waiting for a response. The saddest part is when I called in to make a complaint, I was first told that an email will be sent to her manager about he complaint also copying her. Yesterday, I was told that to speak to her manager, I need to call my banker and ask that she hands over the phone to her manager! Seriously where does that happen??
I think I'll be joining a new bank very soon. Any suggestions?
Good Day Ololade,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Ololade,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***