LN
Lovelint N

1 reviews | Active since Apr 2012

30 Apr 2018, 17:15

****py ATM in hopetown

FNB in hopetown has a serious problem with their ATM. after every weekend that ATM seems to be offline. and it is ALWAYS off on month end which is absolutely shocking! people have important accounts to pay month! this forces us to use the services inside which fees are ridiculous! currently FNB has the highest bank charges in South africa and it's the only ATM in hopetown whos offline in hopetown. if FNB takes its customers serious it will upgrade that ATM or fix it properly!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2018, 10:34
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***