FS
Faghre S

1 reviews | Active since Aug 2017

31 Aug 2017, 13:45

****IEST SERVICE EVER

To Whoever Cares @ FNB I was offered a Unlimited contract with FNB Connect which I was very excited about. Until I started dealing with the Incompitant people in your accounts department and CSD. I have been begging FNB Connect to debit my account since April 2017 and to date the constantly telling me they cannot due to insufficient funds. Meanwhile there is over enough funds in my account. I spoke to a CDS lady on Tuesday to ensure that my account is debited and yet again Absolutely nothing. Earlier I spoke to a Candice Who assured me it will all be sorted out and I will receive a call back of which i can assure you this will be another 5 month delay.

Swopping from Cell C to FNB Connect was the worst decision i could have ever made and the lesson i learnt from ll of this is that rather stick with the Pro's than with the amatures.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Aug 2017, 14:36
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

The complaint reference number is ***.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)