AH
Amoret H
1 reviews | Active since Oct 2018
05 Nov 2018, 16:32
**** SERVICE to NO SERVICE
My husband and I have been trying for several weeks to get hold of someone in the Overdraft and Credit Card department. We want to settle our Overdrafts but no one seems to know what is going on. We were handed over to the attorneys, when we call them, they dont have us on record. we call back to the overdraft department and get shoved from Pillar to Post. DOES FNB WANT THEIR MONEY. Credit Card is not willing to negotiate on the settlement figure, instead they are happy to receive R100 a month - HOW DOES THAT MAKE SENSE. Personal Loans was great they offered us a 20% reduced rate of which we took and paid both off. CREDIT CARD = PATHETIC & OVERDRAFT WELL I DONT THINK THEY KNOW WHAT THEY ARE DOING EITHER.
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FNB (First National Bank)'s replyOfficial
06 Nov 2018, 08:36Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply06 Nov 2018, 08:36
Official
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)