**** Service From Fnb Hayfields

It is very dissapointing to get to be told to use the fone in the branch for verification by staff member. For Heveans sake if a poor customer is in the branch with all their documents, the branch staff should be able to assist and verify. Further more I lersonally dont think its fair for some of the illitarate customers to be forced to use electronic self service chanels like internet and cellphone banking. The "customer Information Consultant Lady at Your Hayfields Branch needs to be mire patient with customers who are not fami**** with technology. Customers should be treated Fairly and with Respect.... I dont even Bank with FNB. But I saw a need to share this experience, and be the voice for those who are looked down at.