**** service. FNB PVT banking

I signed up for private banking a while ago but every time i seem to have an issue my private banker sends me to a branch. And each time i go to the branch they tell me my private banker should have managed that for me (simple click of a button). Is it just me? This morning was another frustration with updating my inContact messages. I had requested the update from my banker but it still goes to another number. I honestly have no idea why i'm paying a fortune in bank fees for a lazy person that literally does not fit the job description of making your life easier. These trips to bank literally cost me time and money. I am literally about to walk down to the nearest Capitec and pay them 10% of my FNB bank charges and then i dont mind walking into the bank. FNB should stop marketing services that are ****. P.s When i mailed my banker two months ago to say i am cancelling she literally responded to say "i'm sorry to see you go" *** not even a phone call. Not even a how can change your mind. FNB should stop employing people who do not care about their brand or service