AU
Anonymous U

1 reviews | Active since Jul 2011

30 May 2015, 11:37

**** service, and no assistance.

I recently encountered a problem with my FNB card in online purchases and was told to contact FNB, I did so, and low and behold, ****py service and the person on the other end just did nothing to assist me. This is really pathetic coming from the so called 'SA's number one bank'. I am going to slowly take my business else where. FNB is just another fallen giant trying desperately to hold onto its clients with **** service. FANTASTIC.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2015, 11:56
Official
Hello Chris3689,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)