sM
sibongile M
1 reviews | Active since Aug 2010
06 Mar 2016, 12:24
Cr card cancellation
I called FNB's retention dept on the 26th of February after having sent an email to [Email Removed] to cancel my credit card. I was assisted by a gentleman who confirmed that my request has been acknowledged and my credit account will be cancelled.<br> <br> To date, my credit card is still active when I do my online banking and FNB has charged me their service fees which needs to be reversed as I've cancelled my card!
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Mar 2016, 08:33Hello sibom05,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883212.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883212.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Mar 2016, 08:33
Official
Hello sibom05,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883212.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883212.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)