CPP still not resolved

This is my second review, regarding my CPP on my personal loan. Reference number ***NF. After a bitterly long battle to get FNB to finally approve my CPP on the 30th of June, I was told telephonically that the claims department will give instruction to FNB to reverse the debit order for June. To date FNB has still not received instruction to reverse it, and I am almost penniless. FNB insured me that they will handle the reversal, and that there will be no further action required from my side. It seems if I don't stalk them, nothing happens.