Covid19 Worst Private client Experian ever

I am still waiting feedback from Olivia(my private banker) in the covid19releif loan.

Today my vehicle went off from my personal private clients cheque account and the loan did not even wotk. The relief I didn't even want. As I can. Ot afford another loan. I asked more a payment holiday to extend my contract terms.

I am truely disappointed in the service I am getting from Olivia as my private banker.

My sister and my one friend got better service from being a normal gold cheque account member.

Working with normal FNB call center agents, they got thier contacts extend with 3 months within 2days.

I have been waiting 4 weeks.

I have never been hard on FNB or Olivia. But I am now truely disappointed. I have been patiently waiting for your response and now I am done waiting.

Please get a supervisor/manager to call me urgently. I am taking this up with management.

I will be switching to Standard Bank if I am not helped today.