COVID19 Relief Account Closure - 8 weeks & no closure!!!!

Item: FNB (First National Bank)
Rating: 1
Author: Nadeem H

Appalling service to simply close an account that has never been used. I have contacted the so called private team of bankers on the FNB App who merely just re-direct you to another channel: e-mail.

I followed the steps given to cancel the account, it has been 7-8 weeks and nothing has been done. The only communication received was to provide my ID Number on 3 occasions.. not sure what they did with the information the first 2 times it was provided.

Yesterday I was promised that a supervisor/manager will be calling me within 24 hours, per my chat with Nonkululeko on the FNB App yet again.. Any surprise that I have yet to receive this call? Furthermore, this agent said that they will mail the cancellations team and ensure a reply will be received, which again has been a lie..

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Nadeem H's updateReviewer Update

05 Jul 2020, 12:00

I received a call regarding my complaint on Thursday but the consultant who called did not have a resolution for me nor did she comply with my request. All she could offer was to "check with the covid relief department". To date I have not yet heard back, nor has the account been closed as I have asked.. there was no justified reason as to why it has taken 8 weeks for this account to be closed, nor the fact that it took a complaint on this platform to get a personal call to resolve the matter.. well rather a personal call just to say they have called me but no resolution as yet..

When can I expect the account to be CLOSED??????????????

Nadeem H's update05 Jul 2020, 12:00

Reviewer Update