COVID19 payment relief

So I’ve been calling FNB home loans for assistance with the COVID19 payment relief for weeks since I don’t have a smart phone to do it via the app. The last time I spoke to a certain Tyrone Van Tonder who claimed he would assist me to apply for it while I was talking to him over the phone. He even asked me to send him documents via email so he could complete the application, which I did. Now today I call again to find out about the progress of my application only to find out there was no application. How frustrating?! I’ve already spent so much airtime trying to get through to the call centre. You guys don’t even respond to emails!! This is not on! I’m already struggling to make ends meet as it is because I’m not receiving a salary from my employer! Now I have to keep asking people to buy me airtime to call you just to hold the line for 30 minutes and still not get the assistance I need.