SS
Shaun S
1 reviews | Active since Sept 2012
28 Jul 2020, 10:16
Covid19 mess loan
Im not happy, i accepted a quote for another 3month extension on the 2nd of July already, on the 17th it was activated, i have several app messages stating this. Now its the 28th already, since friday im asking why my loans havent been paid. I now have overdue accounts with FNB due to this covid extension mess. I had a loan due on the 25th, its now the 28th and it still hasnt been sorted. I have also queried the the Large Credit sum back to the Covid Loan account as it seems to me like they accidentally paid the ENTIRE available funds back to the Covid Loan account, and not just the left overmoney of the first 3 months. As per my understanding there should be a credit back to the covid loan account of unused funds, but not that much. Please sort this out urgently as my loans are due to be paid for the next three months with this additional money that was granted.
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Replies (2)SS
Shaun S's updateReviewer Update
29 Jul 2020, 00:06My original loan to Cover 3months was for R57440.11 in a loan of 36months, the extended loan (Granted on 2July2020) was for R119699 for 60months at R2374.54. I really dont know what is going on at this bank nor how this consultant can send me a email stating I only had a Covid Loan only covering 3months installments if ALL the evidence is there CLEARLY indicating that there was a additional PAYOUT of R62228.89 on the 17/07/2020. I now have 2 overdue loans due to this. I want the whole world to know how slow this bank is sorting out this mess. I have both agreements and I read them, the first states that UNUSED funds not fully used during the first 3months will be paid back to then Covid loan to reduce outstanding balance, CLEARLY someone made a error and accidentally set this thing to pay back the unused funds INCLUDED the newly granted funds of R62228.89 this giving a Credit back to the Covid 19 loan of R75539.16 on 25 July 2020. How on earth can nobody employed in this bank in departments to sort out things very unable to resolve such a simple query and complaint. I have sent about 40 emails, if I call I get put through from the one *********** consultant to another. NOBODY JUST CARE that's the service you get for paying "Premier" fees. Contact RB Jacob's I sent him proof of the new agreement CLEARLY stating its extended, the chat service also informed me they can see its extended, but instead I get told via email by see below:"Good day Mr S Stander,
Thank you for bringing the matter to our attention. We have tried to get hold of you on *** to no avail.
The agreement for debt relief loan account was to pay for 3 instalments and it was not extended. The debit order details for your Personal loan has been changed back to your Fusion cheque account.
Should you require further information, please do not hesitate to contact Collections department on ***.
Kind Regards
Joyce Lepele
Why must I contact collection if people cannot do their work properly??? I have queried and called and emailed and chatted for that last 10 days to NO resolution. I am furious. I am at the point of leaving this back, and I'll be taking all 5 family members and friends with me due to bad service. Please just sort out this mess. I have a Covid 19 Loan extension now for 60months at R2374.56 commencing 1 October 2020. Please just sort this out. Some of the 50 reference numbers I have is ***F, ***F, ***F. This is urgent. The extended agreement is dated 2 July 2020 stating digitally accepted time stamped 08.01am, clearly stating it covers end of April, May, June, July, August and Septembers payments on *** my agreements with FNB
Thank you for bringing the matter to our attention. We have tried to get hold of you on *** to no avail.
The agreement for debt relief loan account was to pay for 3 instalments and it was not extended. The debit order details for your Personal loan has been changed back to your Fusion cheque account.
Should you require further information, please do not hesitate to contact Collections department on ***.
Kind Regards
Joyce Lepele
Why must I contact collection if people cannot do their work properly??? I have queried and called and emailed and chatted for that last 10 days to NO resolution. I am furious. I am at the point of leaving this back, and I'll be taking all 5 family members and friends with me due to bad service. Please just sort out this mess. I have a Covid 19 Loan extension now for 60months at R2374.56 commencing 1 October 2020. Please just sort this out. Some of the 50 reference numbers I have is ***F, ***F, ***F. This is urgent. The extended agreement is dated 2 July 2020 stating digitally accepted time stamped 08.01am, clearly stating it covers end of April, May, June, July, August and Septembers payments on *** my agreements with FNB
SS
Shaun S's update29 Jul 2020, 00:06
Reviewer Update
My original loan to Cover 3months was for R57440.11 in a loan of 36months, the extended loan (Granted on 2July2020) was for R119699 for 60months at R2374.54. I really dont know what is going on at this bank nor how this consultant can send me a email stating I only had a Covid Loan only covering 3months installments if ALL the evidence is there CLEARLY indicating that there was a additional PAYOUT of R62228.89 on the 17/07/2020. I now have 2 overdue loans due to this. I want the whole world to know how slow this bank is sorting out this mess. I have both agreements and I read them, the first states that UNUSED funds not fully used during the first 3months will be paid back to then Covid loan to reduce outstanding balance, CLEARLY someone made a error and accidentally set this thing to pay back the unused funds INCLUDED the newly granted funds of R62228.89 this giving a Credit back to the Covid 19 loan of R75539.16 on 25 July 2020. How on earth can nobody employed in this bank in departments to sort out things very unable to resolve such a simple query and complaint. I have sent about 40 emails, if I call I get put through from the one *********** consultant to another. NOBODY JUST CARE that's the service you get for paying "Premier" fees. Contact RB Jacob's I sent him proof of the new agreement CLEARLY stating its extended, the chat service also informed me they can see its extended, but instead I get told via email by see below:"Good day Mr S Stander,
Thank you for bringing the matter to our attention. We have tried to get hold of you on *** to no avail.
The agreement for debt relief loan account was to pay for 3 instalments and it was not extended. The debit order details for your Personal loan has been changed back to your Fusion cheque account.
Should you require further information, please do not hesitate to contact Collections department on ***.
Kind Regards
Joyce Lepele
Why must I contact collection if people cannot do their work properly??? I have queried and called and emailed and chatted for that last 10 days to NO resolution. I am furious. I am at the point of leaving this back, and I'll be taking all 5 family members and friends with me due to bad service. Please just sort out this mess. I have a Covid 19 Loan extension now for 60months at R2374.56 commencing 1 October 2020. Please just sort this out. Some of the 50 reference numbers I have is ***F, ***F, ***F. This is urgent. The extended agreement is dated 2 July 2020 stating digitally accepted time stamped 08.01am, clearly stating it covers end of April, May, June, July, August and Septembers payments on *** my agreements with FNB
Thank you for bringing the matter to our attention. We have tried to get hold of you on *** to no avail.
The agreement for debt relief loan account was to pay for 3 instalments and it was not extended. The debit order details for your Personal loan has been changed back to your Fusion cheque account.
Should you require further information, please do not hesitate to contact Collections department on ***.
Kind Regards
Joyce Lepele
Why must I contact collection if people cannot do their work properly??? I have queried and called and emailed and chatted for that last 10 days to NO resolution. I am furious. I am at the point of leaving this back, and I'll be taking all 5 family members and friends with me due to bad service. Please just sort out this mess. I have a Covid 19 Loan extension now for 60months at R2374.56 commencing 1 October 2020. Please just sort this out. Some of the 50 reference numbers I have is ***F, ***F, ***F. This is urgent. The extended agreement is dated 2 July 2020 stating digitally accepted time stamped 08.01am, clearly stating it covers end of April, May, June, July, August and Septembers payments on *** my agreements with FNB
SS
Shaun S's updateReviewer Update
30 Jul 2020, 22:14an update, today 7 days later this is still not resolved. My loans are overdue now because of this, my credit card is due in 1 days time, aswell as my resolving loan. I only got a email from premier stating there is a issue they are aware of and they will rectify it accordingly to the affected customers. I'm sure they forgot about me, it can't take a week to rectify my problem. I had a pleasant chat on the phone tonight with "Thulile" who was the first to understand what is going on here. She provided amazing service and called me late this tome of the night. It is clear that the additional funds granted on the 16th of July was transferred back to the covid loan account including the left over funds that was not fully used from the first 3 months. I cannot see why it takes so long to rectify this simple mistake. Simply transfer the extra granted funds back and set my debit orders to deduct where they are supposed to deduct from for this next 3months coming. I have explained this story so much I am at the point of leaving this bank and ill be taking all 5 family members with me as I would not want them to have issues like this in the coming future. Since the 24th that my first loan has not been paid I queried this and I was promised it will be rectified. It's 7 days later and its still not rectified. It's VERY clear in this Covid loan account that the additional funds granted on the 16th of July ment to go for my bills in this and the coming months was transferred back to this account including the money not fully used for the first 3months, thus making the credit more than the additional funds granted. Please urgently investigate and correct this. The additional monies granted on my covid loan extension is to be used for this and the next month's coming, it has currently been used to decrease the outstanding balance. I understand its a system error, but I need this to be corrected my loans are overdue!!!
SS
Shaun S's update30 Jul 2020, 22:14
Reviewer Update
an update, today 7 days later this is still not resolved. My loans are overdue now because of this, my credit card is due in 1 days time, aswell as my resolving loan. I only got a email from premier stating there is a issue they are aware of and they will rectify it accordingly to the affected customers. I'm sure they forgot about me, it can't take a week to rectify my problem. I had a pleasant chat on the phone tonight with "Thulile" who was the first to understand what is going on here. She provided amazing service and called me late this tome of the night. It is clear that the additional funds granted on the 16th of July was transferred back to the covid loan account including the left over funds that was not fully used from the first 3 months. I cannot see why it takes so long to rectify this simple mistake. Simply transfer the extra granted funds back and set my debit orders to deduct where they are supposed to deduct from for this next 3months coming. I have explained this story so much I am at the point of leaving this bank and ill be taking all 5 family members with me as I would not want them to have issues like this in the coming future. Since the 24th that my first loan has not been paid I queried this and I was promised it will be rectified. It's 7 days later and its still not rectified. It's VERY clear in this Covid loan account that the additional funds granted on the 16th of July ment to go for my bills in this and the coming months was transferred back to this account including the money not fully used for the first 3months, thus making the credit more than the additional funds granted. Please urgently investigate and correct this. The additional monies granted on my covid loan extension is to be used for this and the next month's coming, it has currently been used to decrease the outstanding balance. I understand its a system error, but I need this to be corrected my loans are overdue!!!