Covid Relief - What a joke!

I app**** for the Covid-relief fund through FNB. After two months I got debited triple the agreed amount twice in one month, I was told this was an anomaly in the system. I am still waiting for the second amount to be refunded to me...I now sit in the negative.

I was also not informed that I could apply for an extension, one that would greatly help me, as I run my own business and trying to get back on my feet has been tough. I found out about this extension myself and manage to contact my banker the day before it closed. However I was then just told my application was denied and that I didn't meet the criteria...what criteria...I was never told. I am trying my hardest to keep my head above water and not drown, so this lifeline of an extension would be greatly appreciated. Other banks added that extension on automatically, but no not "How can we help you" FNB.

I pay a premium fee every month for a non-existent private banker (Kim Manuel). I can never get hold of her, the phone just rings or I end up speaking to some other private banker. Emails go unanswered.

Both my home loans have been with FNB and I have always been a loyal FNB client, but after this disaster of an experience, at a time when you need your bank the most, I will be closing my accounts and moving all my business across to another bank, that will help me.

I find this service absolutely shocking.