Covid relief still hasn't been refunded

Back here again, with FNB. After the last time, still the same issue. I have not received my last refund for my smart devices for beginning November. I was told that it will be paid back into my cheque account automatically. Still waiting. It's the 22nd of November. After the last time, I made sure to report it and got my reference number. Still waiting for my refund. This is beyond frustrating. Can someone at FNB please just pay my money back?