COVID Relief refund not done in over three weeks

Its been 3 weeks of a horrible service from FNB. After they approved my Covid relief application in May, I was only refunded for two of my loans because the debit orders went throough. One other loan was not refunded which the debit order was R2600. After, I logged a complaint (number: ***), I was called on the 29th of June 2020 by FNB (Vermeulen Laurelene) and promised to have the refund processed within a week. Its been three weeks now with no refund and when I called FNB I'm sent from one consultant to the next. Laurelene has stopped replying to my emails. Why do you offer this service and all it a relief from the shock of Covid 19 and then take us through the same kind of stress? I'm really unhappy with FNB and would like to have my refund done as soon as possible.