COVID RELIEF MISMANAGEMENT

I am extremely disappointed in FNB.

Due to their mismanagement of COVID relief, my credit rating is damaged.

We app**** for COVID relief on our homeloan via the FNB app in 2020. On the app it clearly stated that the loan amaount repayable will be added to our current home loan. They even gave a new repayment amount on our homeloan that included this repayment.

I tried to get screen shots of the contract on the app, but as it is a banking app, this could not be done. I never received the full contract as on the app either. We also only received 2 of the 3 months' relief.

After numerous emails, phonecalls and physical branch visits, they managed to change the repayment amount accordingly to reflect only two months worth of relief received. I was there told by the FNB consultant that is forms part of our home loan and repayments are included in the new monthly amount on our bond.

Fast forward to October 2020 and I get to an email from FNB asking my banking details for the repayment of the COVID relief repayments. I contacted them back asking why this is needed as the agreement on the app as well as verbal confirmation of an FNB advisor was that this amount will be added to our homeloan amount. Also, the amount they stated was still the 3 month relief, and I indicated that that amount was said to be rectified by FNB after numerous visits and communications.

I haven't received ANY feedback. I again tried emails, as on the FNB covid relief, calls, physical visits to branches. But NO ONE could tell me what was going on. I could not get ANY statement or documentation from them regardi g this and it also was not reflected on my homeloan statement.

In May 2021 I finally got hold of a FNB advisor that was willing to help. He requested O email him the entire thing and what ever documentation I DID receive from FNB.

I never heard anything again. I also never got any documents or claims on this money from FNB.

I recently found out that my credit rating is seen as "unreliable" because I am in arrears, but the shop couldnt tell me the exact details. So i was shocked. ALL my accounts were up to date and paid up.

I got hold of my full credit report yesterday, to see that according to them I am 16 MONTHS BEHIND on my FNB personal loan. Well heck, I dont have one. Just to see original amount. Ah. COVID RELIEF.

So now I am the one being penelised for a CLEAR MISMANAGEMENT of FNB. I never received ANY form of feedback or claim or nothing, DESPITE me going out of my way to try and figure this out.

I need you to fix this IMMEDIATELY. Keep to your original agreement AS ON THE APP. And I WANT MY CREDIT RECORD CLEARED. THIS IS YOUR FK UP, NOT MINE