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Dee A

1 reviews | Active since May 2018

19 Jan 2021, 14:10

Covid relief fund ***** (FNB)

I am still waiting since Friday afternoon after I posted my first review with regards to there being ***** in my FNB account. Four deductions of the covid relief fund in one month. ?? NO call? No explanation only a email from them attaching a document which made absolutely zero sense. Attachment consisting of bank charges totally unrelated to the Covid relief fund? What is going on here this is now a issue since May 2020 when they made their first errors in my account thanks to the Covid Relief Fund!!! Why can they not send out a professional document or attach one in the internet banking so one can view this every month? The document they sent me is dated till August 2020 and my query is about the November and December 2020 transactions. Clearly they are not updating and monitoring their data properly which is hugly concerning. How is one supposed to trust what activity goes on in your account these days? I patiently await your call FNB!!

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Dee A's update20 Jan 2021, 13:09
Reviewer Update
First National Bank is not responding to this ********** complaint!! I keep getting unauthorized messages via text. No telephonic contact at all since my first complaint. ??This is totally and utterly unprofessional of them! I keep receiving unauthorized messages in my account and I need to urgently speak to someone who can explain (logically and professionally) not some call center that has no clue how to respond. I refuse to accept that not one person has attempted to call me since my first complaint!! I will keep posting till I have had such decency. I have the right to know what has been going on in my account and legally I have the right to a phone call to explain to me why i suspect *****!