LS
Lynne S
1 reviews | Active since Mar 2020
26 Jul 2020, 10:49
Covid relief debits went off of my savings
URGENT Went to the shop this morning to buy our groceries, the babies things then put in petrol. Lo and behold did my card decline. My debit orders did not go off of the covid assist account however they went off of my savings. I am now in a position that I cannot feed my family and put in petrol. Please urgently rectify this problem and correct the debit error.
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Replies (2)LS
Lynne S's updateReviewer Update
29 Jul 2020, 09:56Hello FNB,
I have been fighting, phoning, emailing to no avail.
These debit orders have still not been fixed and still nobody has phoned me to fix the problem.
It has been 4 whole days since Saturday that FNB debited my savings account instead of my covid cashflow relief account and still no resolution.
My salary got taken in one foul swoop with no hope of it being returned.
If I had the financial ability to leave your bank, I would because I am very disappointed in your lack of service.
I have been fighting, phoning, emailing to no avail.
These debit orders have still not been fixed and still nobody has phoned me to fix the problem.
It has been 4 whole days since Saturday that FNB debited my savings account instead of my covid cashflow relief account and still no resolution.
My salary got taken in one foul swoop with no hope of it being returned.
If I had the financial ability to leave your bank, I would because I am very disappointed in your lack of service.
LS
Lynne S's update29 Jul 2020, 09:56
Reviewer Update
Hello FNB,
I have been fighting, phoning, emailing to no avail.
These debit orders have still not been fixed and still nobody has phoned me to fix the problem.
It has been 4 whole days since Saturday that FNB debited my savings account instead of my covid cashflow relief account and still no resolution.
My salary got taken in one foul swoop with no hope of it being returned.
If I had the financial ability to leave your bank, I would because I am very disappointed in your lack of service.
I have been fighting, phoning, emailing to no avail.
These debit orders have still not been fixed and still nobody has phoned me to fix the problem.
It has been 4 whole days since Saturday that FNB debited my savings account instead of my covid cashflow relief account and still no resolution.
My salary got taken in one foul swoop with no hope of it being returned.
If I had the financial ability to leave your bank, I would because I am very disappointed in your lack of service.
LS
Lynne S's updateReviewer Update
31 Jul 2020, 07:18Today is day 6 and yet I wake up to no resolution to this problem.
I have been emailing, phoning, fighting to get my money back and all that I have gotten is no feedback.
You have not kept to your complaints resolution service level of 24 hours let alone 3-5 days!!!
I have been emailing, phoning, fighting to get my money back and all that I have gotten is no feedback.
You have not kept to your complaints resolution service level of 24 hours let alone 3-5 days!!!
LS
Lynne S's update31 Jul 2020, 07:18
Reviewer Update
Today is day 6 and yet I wake up to no resolution to this problem.
I have been emailing, phoning, fighting to get my money back and all that I have gotten is no feedback.
You have not kept to your complaints resolution service level of 24 hours let alone 3-5 days!!!
I have been emailing, phoning, fighting to get my money back and all that I have gotten is no feedback.
You have not kept to your complaints resolution service level of 24 hours let alone 3-5 days!!!