Covid relief

Dear Mr Celliers,

Although I am very aware that you will not read this post, I can assure you that I will make sure that you do receive a copy of this, I will take the time and make every effort to make sure of this.

I understand that you do not have the time to read every compliant and that you have a very competent and dedicated team that deals with people like me. Your team is doing an excellent job, making sure that you stay unaware of the very poor service your institute provides clients.

I am making this assumption as I am very sure that if you had know about the issues you would have resolved them.

I am not going to share all the detail and frustration I have experienced from 15 April, and almost a month later I still do not have a clear answer on the Covid relief.

You are most welcome to contact Mr Smangaliso Ntshangase my Private Banker and ask him for the very detailed mail I sent him, maybe you will understand my frustration.

So for now I am stuck with your institution, financially I am unable to walk away from this very dysfunctional financial marriage. I can assure you that I will not find myself in this position for long and things will change.

I find comfort in that there are thousands of others sharing my frustration and hopefully they do not forget, when their financial challenges are over, the support they did not get from FNB

Regards,

L