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Simo P
1 reviews | Active since Jul 2011
29 Jun 2020, 05:43
COVID relief, and actual FNB joke
I app**** for the COVID relief, and my dear bank FNB did not even bother to respond. They can't be serious? Worst bank experience .
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Simo P's updateReviewer Update
01 Jul 2020, 03:39It is indeed sad that a company like FNB only seems to respond only to Hello Peter complaints. I still haven't resolved this issue of FNB so called mysterious COVID relief. I don't mean to be rude or anything. But FNB has since been in contact with me, only for them to inform me that they did indeed send me a relief offer to have to look at, which i can only access through the app. So i go to app to try accept the offer, guess what? for a whole entire day, on the COVID section of the app, i have been getting system error. for literally the whole day of 30th June. I mean, I appreciate what the bank was trying to do with this COVID relief but, it just doesn't seem to me it was something they are doing genuinely. Anyway, i am just going to give up on what seem to be an exercise in futility on my side. Also the FNB hello peter team should rather not respond to people if you are not going to respond in a way that gives a client to follow up with. what's the point of sending people to emails that can't be responded to. Your RJ Jacobs account on twitter is being handled by a robot , i'm 100% sure of this. Rest assured, this difficult time too shall pass FNB, i'm going to get my affairs in order with you, then i'm moving my business elsewhere. I'm just one client anyway, i'm sure you won't lose any sleep. But i will have my peace of mind.
SP
Simo P's update01 Jul 2020, 03:39
Reviewer Update
It is indeed sad that a company like FNB only seems to respond only to Hello Peter complaints. I still haven't resolved this issue of FNB so called mysterious COVID relief. I don't mean to be rude or anything. But FNB has since been in contact with me, only for them to inform me that they did indeed send me a relief offer to have to look at, which i can only access through the app. So i go to app to try accept the offer, guess what? for a whole entire day, on the COVID section of the app, i have been getting system error. for literally the whole day of 30th June. I mean, I appreciate what the bank was trying to do with this COVID relief but, it just doesn't seem to me it was something they are doing genuinely. Anyway, i am just going to give up on what seem to be an exercise in futility on my side. Also the FNB hello peter team should rather not respond to people if you are not going to respond in a way that gives a client to follow up with. what's the point of sending people to emails that can't be responded to. Your RJ Jacobs account on twitter is being handled by a robot , i'm 100% sure of this. Rest assured, this difficult time too shall pass FNB, i'm going to get my affairs in order with you, then i'm moving my business elsewhere. I'm just one client anyway, i'm sure you won't lose any sleep. But i will have my peace of mind.