1 reviews | Active since May 2019
covid refund
I app**** for a covid relief and they have started debiting me the repayments. I app**** for an extension and they debited me 7 aug for an amt that wasn't even agreed on & on a date that wasn't agreed on. I went into the branch on 8 Aug, was there for hours because no one answers phones, when they do they either hang up or keep transferring you to other departments. I spoke to Carol from the covid department, she couldn't give me an explanation as to why I was debited, and agreed that I shouldn't have been. She processed a refund and said I'll receive the cash on 10 Aug. I didn't had to again go to the branch. I spoke to Fortunate who was impatient and rude and unhelpful. She kept telling me I must just keep waiting, with no explanation. She was the bug to Carol. She apparently couldn't call me back eventhough I had been in the branch for hours already and had to get back to work. Today is the 13th and I still have not been refunded. Can someone please urgently assist.
Secondly stop ******** your clients & stop the *****, this is a tough financial crisis for everyone. You gave me a covid loan on 19 May 2020. The loan as per agreement is 3 months (May June and July). The loan given was 17k. The total repayments at the end of the loan term is 21k. The loan paid out twice in May. Didnt pay in June. Paid in July. The loan didn't pay for everything only my personal loan. To date the loan has paid a total of 11k. Where is the 6k? Yep I have to pay a total of 17k & interest, yet I only received 11k. The repayments have already commenced even before the loan finished paying out. On top of all that I still got debited incorrectly 3499.87 and I am still waiting for the refund a week later. I was told its an error and the funds will be refunded within 24 to 48 hrs. I am over this, I am over FNB. I am closing all my accounts. I am taking this straight to the Ombudsman. This is my last attempt of requesting assistance.
Secondly stop ******** your clients & stop the *****, this is a tough financial crisis for everyone. You gave me a covid loan on 19 May 2020. The loan as per agreement is 3 months (May June and July). The loan given was 17k. The total repayments at the end of the loan term is 21k. The loan paid out twice in May. Didnt pay in June. Paid in July. The loan didn't pay for everything only my personal loan. To date the loan has paid a total of 11k. Where is the 6k? Yep I have to pay a total of 17k & interest, yet I only received 11k. The repayments have already commenced even before the loan finished paying out. On top of all that I still got debited incorrectly 3499.87 and I am still waiting for the refund a week later. I was told its an error and the funds will be refunded within 24 to 48 hrs. I am over this, I am over FNB. I am closing all my accounts. I am taking this straight to the Ombudsman. This is my last attempt of requesting assistance.