Covid loan *****

Fnb gave me a Covid loan which I didn't ask for, upon giving me the loan they started paying for my vehicle finance without my knowledge I was surprised why my wesbank vehicle finance was not debiting from my account anymore, I was sent from pillar to post trying to get the loan canceled which they finally sent me a settlement letter that I must pay R7800 to close the loan which I just ended up doing because I was assuming that it was because they had been paying for my vehicle finance... After paying and closing the loan I was in areas for my vehicle meaning that they reversed all the money that they put towards my finance and closed it meaning that they were not supposed to make me pay for a settlement for the loan and they owe me my R7800 back...I'm being sent from pillar to post trying to get my money back I've sent so many emails spoken to so many consultants my issue has even been escalated to the regional manager at woodmead and nobody can answer me how to get my money back I'm so frustrated and I want to cancel everything with fnb as soon I can have my money back... They further keep debiting my credit card R1900 on the same account that they are claiming to have closed every time I ask for a settlement letter for the loan I'm given a run around and I can't even get a statement for the supposed loan to see where my money is gone to!!