COVID loan

I don't know where to start. At first I had no problems with FNB at all.

When COVID was announced along with the lockdown I had taken out the COVID relief loan from FNB to cover one account which is not much to ask. Anyway first month goes by, all good up until this month. My debit order was resumed from Direct Axis on the 01 August which was in order as per the COVID loan document with all my information as well the month FNB was to cover which clearly states April, May, June and July. I get a call from Direct Axis to say I am in arrears of R 1856.56 to my knowledge how am I supposed to be in arrears when FNB was to cover for May as Direct notified that it was for May month that was not debited. Now I phone FNB and speak to a consultant who is oblivious to the fact and stated that I must pay that amount because some lousy ass excuse he gave i just put the phone off ... now if *********** was a person then it would be that FNB consultant. I have then sent the document to Direct Axis as well as FNB and no one called me so who is bull****ting me????? sorry for my language but I am beyond ****ed...