Covid extension fund ****

Fnb did not honour its agreement for the covid extension fund as it had deducted from my account like it did in July. I app**** for it in July was sent 2 documents for acceptance and approval. In July it deducted 3 of my fnb debit orders from my account, revolving credit and 2 personal loans, of which they refunded only the personal loans after a whole 2 weeks of inquiries. Even now I'm still waiting for the revolving credit refund. I spoke to several secure chat bankers which gave me different information on the same question.I I sent through emails over n over even now I have not been, mind you this has been going on throughout the whole of August.

I then asked several secure chat bankers to check on the months that I'm covered for the covid fund and extension of which they exclaimed they can see on my profile April,May,June,July and August. I asked the bankers about this over and over just to be sure.

Today on the 25th of August, the debit orders have been debited from my account which is confusing as they were to be covered by the covid extension fund. Even the debit order for the extension fund has been debited.

Will this be corrected or am I being ****med by fnb.

An accurate response in time(not 3 to 5 working days) will be appreciated at this point. Now fnb is acting like the ******* government we are induced to consort with.

Regards Constance M