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Emmanual D
1 reviews | Active since Jul 2019
03 Aug 2020, 21:25
Covid 19 relief. *******
Very disappointed in the service of the covid 19 relief plan. Banking with them since 2007, very poor service especially now that we are in a pandemic. I have been to 2 different branches with no help with getting this of my name, this plan was never touched but there are fees accumulating when it is the banks fault that no one can assist with getting it off my name. Very disappointing, they call to get you signed in, and then email back and forth to resolve matters. As if we all sit at home. If there isn't much assistance I will gladly move all my accounts to a bank that can be transparent. I even messaged on the app with no help. So guess how can we help you should not be a slogan for the company.
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Emmanual D's updateReviewer Update
05 Aug 2020, 11:14Hi
Trust all is well. Have been in contact with Happy Moloi. Did not fully resolve matter, got an explanation from her, did the process without any help from fnb. Had just paid for something that was charged over 3 months, I have proof that I went for assistance to the bank in May and June but it seems I had to make all the calls to resolve this matter. The monthly fee of R109 x June, July should not be my responsibility when I did seek help and got no response. Very bad service, I emailed *** so many times if they where so interested in helping they would off just called to assist. I am considering moving my accounts to a more responsible bank.
Thanks for the headache
Regards Lloyd
Trust all is well. Have been in contact with Happy Moloi. Did not fully resolve matter, got an explanation from her, did the process without any help from fnb. Had just paid for something that was charged over 3 months, I have proof that I went for assistance to the bank in May and June but it seems I had to make all the calls to resolve this matter. The monthly fee of R109 x June, July should not be my responsibility when I did seek help and got no response. Very bad service, I emailed *** so many times if they where so interested in helping they would off just called to assist. I am considering moving my accounts to a more responsible bank.
Thanks for the headache
Regards Lloyd
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Emmanual D's update05 Aug 2020, 11:14
Reviewer Update
Hi
Trust all is well. Have been in contact with Happy Moloi. Did not fully resolve matter, got an explanation from her, did the process without any help from fnb. Had just paid for something that was charged over 3 months, I have proof that I went for assistance to the bank in May and June but it seems I had to make all the calls to resolve this matter. The monthly fee of R109 x June, July should not be my responsibility when I did seek help and got no response. Very bad service, I emailed *** so many times if they where so interested in helping they would off just called to assist. I am considering moving my accounts to a more responsible bank.
Thanks for the headache
Regards Lloyd
Trust all is well. Have been in contact with Happy Moloi. Did not fully resolve matter, got an explanation from her, did the process without any help from fnb. Had just paid for something that was charged over 3 months, I have proof that I went for assistance to the bank in May and June but it seems I had to make all the calls to resolve this matter. The monthly fee of R109 x June, July should not be my responsibility when I did seek help and got no response. Very bad service, I emailed *** so many times if they where so interested in helping they would off just called to assist. I am considering moving my accounts to a more responsible bank.
Thanks for the headache
Regards Lloyd