COVID 19 RELIEF PLAN, WHAT A JOKE.

I am a freelancer and bought a second property for rental income and due to the COVID 19 crisis. I app**** for relief during this period. Since myself and the rental income will be affected.

My application was unsuccessful due to the fact that i do not meet the necessary criteria. The criteria is as follows: 1. Letter from accountant 2. Letter from clients or customers cancelling services 3.Letterhead with proof of industry and inability to conduct business 4.Bank statement showing reduction in trade and cashflow.

In response to the criteria: 1. Not everyone is fortunate to have an accountant. 2. As Freelancers in the medical industry, you are booked on an app and cancelled using the very same app. No proof are send to us with the company's letterhead, etc. I send through screenshots indicating the messages that was forwarded back to us.

I have sent documentation to FNB that showed that my bookings were cancelled and that the person staying in my rental home, finances will be affected. I attached a document from her employer as proof. When i app**** for the rental property, I included a rental agreement that indicates my rental income and since that is affected, Now FNB simply does not care. I attached the documentation from my employer and documents from the real estate agency and from the person work documents occupying my rental home

I then wonder, is this criteria really there to help us in need or simply to fool people that FNB is really there to help. Will the bank lose during this lockdown, i do not belief so. The interest still accumulates, meaning that they gain and the whole money will indeed be paid back, at the end of the term.

Lastly, as a long term FNB customer since 2003, I feel that my relationship with this bank has come to an end and I can not wait to shift from Bank. I can not go forward with such a bank that is only there during good times and turn their back during bad times. I have decided to cut ties with this BANK because if they do not realise what the ordinary person is going though during this period, than they have lost touch with the society.

FNB's slogan should rather be, "HOW CAN WE NOT HELP YOU?"