COVID 19 RELIEF NOT PAYING CREDIT CARD

TERRIBLE SERVICE / GETTING NOWHERE :(

I have already called FNB around 8 times at different departments also wrote an email to *** and still nothing has changed!!

I write this regarding the problem I have been dealing with regarding my COVID 19 relief fund account payment to my FNB Premier credit card.

Last month of May 2020 my credit card installment was paid for by the COVID relief fund.

This month my installment was supposed to be paid for on the 19th of June 2020. My installment has still NOT been paid.

I have called various departments namely the collections premier department and also the normal fnb customer care line to resolve this issue. I have so far tried about 6-7 times to call in and fix this to no avail after being promised that it will be paid.

When calling the collections department, they have told me that it is APPROVED and they’ve allocated it.

We are already in July the 1st but no payment and no feedback has been received even after promising that it will be paid and also after it being confirmed that it is approved and allocated!

Please fix