Covid 19 Relief Headache

How can changing a debit order date be such a hustle. I don't understand why FNB would default a debit order date to the middle of the month, this covid19 relief is actually a headache. I need my money to be reversed as in yesterday, I can't wait 24 -48 days to reverse R233, it's ridiculous, each day that I deal with FNB, the customer service is deteriorating. The consultants are rude, I can't deal with a rude person on the phone while using my airtime, just because you don't have an answer for me, it doesn't mean you must be rude. I have sent an email to FNB requesting for my debit order to be changed as advised by the online chat banker, more than a month later is still not done, the consultant tells me that no one is checking those emails, why would someone give me an email address that doesn't work, now I have to suffer financially because my bank decided to mess up with my finances. By the end of 48 days, I will be banking with another institution.