Covid 19 relief fund that can't be canceled or decreased even if you don't use it

The beginning of lock down which was March my company implemented a no work no pay system therefore I app**** for the relief loan so that I don't fall behind on payments however April month I was officially retrenched thereformy protection plan (insurance cover) would cover my personal loans.

Now if you are unemployed you wouldn't continue with a loan, you would obviously make use of the protection plan. I tried to cancel the covid relief fund but they said it wasn't possible I email but nothing has been done. I have spent more than r200 airtime phoning them.

I have spoken to Gloria on the 17 August from the collections department who promised to give me feedback which she didn't I then spoke to Sibusiso on 10th September what a lovely gentleman I thought I was getting somewhere when I spoke to these two he promised to give me feedback my Monday the 14 September yet here I am still waiting.

I am really disappointed in the service of Fnb. I take pride in my credit record, and now I'm unemployed with a unnecessary loan that was not utilized but still under my name