COVID -19 Relief Fund

Really really bad customer service. I called to FNB 9 times, you have to be authenticated everytime you call. As soon as the consultant answers and puts you on hold they cannot retrieve or call you back. Now i'm a chronic patient and will not endeavour to go to the bank do not have a choice but refuse to pay all accounts due to them failing to assist me. Their COVID -19 Relief Fund doses not do the job it should. I have been charged interests but no account linked to my profile has been paid from it. I'm now further in debt without help I will take this matter to the Ombudsman due to their *********** system and service delivery.