Covid 19 relief

I have been querying my covid 19 Cashflow loan for 3 weeks. No one can tell me how much I owe, no one can tell what account have been debited from the covid 19 Cashflow . I need a settlement amount, the service I have received from all FNB platforms including the branch has been the worst experience in my life. I have been banking with FNB for more that 11 years .I am seriously considering paying FNB whatever I owe them and going to another back who values me as a customer