COVID-19 relief application not responded to.

FNB bank is my primary bank but I'm so disappointed in them. Even feel like moving away from banking with them. I tried to apply for a cash relief COVID-19 from mid-month and there isn't any response. On the 18th I got this message at night "FNB : -) Thank you for your COVID-19 cashflow relief application, please check our reply on the FNB App or on the FNB website. FNB a div of FRB FSP3072." but no response anywhere. I even tried calling and secure chat on the app but no one sees the response. I'm more worried cos now it's month end but no salary to be paid due to country situation. I'm also more worried cos more people complained about FNB on Hellopeter that they are not giving a rief plan but a loan which unfortunately I'm not going to do. Like other banks financing my vehicles did can't you just pause the payment rather than a loan? This matter is also affecting me on the loan taken from @DirectAxis. They depend on your relief majors to pause my debits and you guys aren't able to help your fellow clients.