Covid 19 Payment Holiday Disappointment

I contacted FNB regarding a payment holiday. I assumed it would be an easy process as I have never defaulted on a payment and FNB has been all over the news telling consumers how they intend to assist their clients during Covid 19.

I app**** via the internet banking app on 31 March. I haven't received any news from FNB. I tried messaging my team of bankers. Their response is attached below.

After multiple phone calls to different divisions of FNB I am left speechless!! Some employees say they are not aware of payment holidays yet it is all over the news. When I mentioned that, they told me they can only work according to the information supp**** by their supervisors...

What on earth is going on at FNB?? Is it too much to ask that they do what they have said they would? I don't think it is!!

When asking for assistance, FNB wants a letter from your employer to specify how your income will be affected. Many of us did not receive any formal communication from our employers. There just wasn't enough time between the lockdown announcement and the subsequent closure of business.

We also incur additional expenses that is ignored. I am helping our domestic worker and her family of 6 PEOPLE with money, vitamins, cleaning products, hand sanitizer and food. Two people in her family is HIV+. They need vitamins and proper food! The youngest is a boy of 7. He is HIV +.

FNB: I am really disappointed in you. I thought your motto said it all. I realize now that "How can we help you" is not how I was treated..