CS
Christoff S
1 reviews | Active since Jun 2018
21 May 2020, 12:53
COVID-19 mix up
I am at my wits end, what are you to do if a branch manager can't even assist?! My personal COVID-19 relief was cancelled instead of my business relief. In an attempt to reverse I was only met by *********** and rude personel. There is just no personal contact where a HUMAN can put two and two together and rectify the mistake. My words here are just the tip of an iceberg of frustration for which there is not enough space to put down in words! I understand that it is a difficult time for everyone and that the bank has to cope with an unprecedented situation. But this problem of being just thrown into the "system" is unacceptable!
Helpful (0)
Replies (2)0
Replies (2)CS
Christoff S's updateReviewer Update
22 May 2020, 14:34Within 24 hours I was contacted by two separate consultants. Both showed understanding of my problem and assured me it will be rectified. I feel heard, thank you!
CS
Christoff S's update22 May 2020, 14:34
Reviewer Update
Within 24 hours I was contacted by two separate consultants. Both showed understanding of my problem and assured me it will be rectified. I feel heard, thank you!
CS
Christoff S's updateReviewer Update
06 Jun 2020, 07:20It has been two weeks now since my problem got some attention, but it is not resolved. I have to resort to this platform in order to get their attention as they are not responding to my e-mails. Which by the way is the ONLY means of contact!
CS
Christoff S's update06 Jun 2020, 07:20
Reviewer Update
It has been two weeks now since my problem got some attention, but it is not resolved. I have to resort to this platform in order to get their attention as they are not responding to my e-mails. Which by the way is the ONLY means of contact!