COVID 19 LOAN ****

I have been trying to resolve my issue with the FNB Covid 19 Cashflow relief that I DID NOT BENEFIT FROM, yet I am being held liable to pay for.

I requested the loan, as I experienced financial difficulties. When I saw I could handle my finances during lockdown, I requested the account not to be opened. FNB called requesting proof of payment over 18 times. On every agent that called requesting proof of income loss I requested them to cancel the application of which they promised to do. They further opened the account without any proof of income loss provided to them.

I called FNB on numerous occasions with no satisfactory answer as I wanted to understand how it works. They keep on debiting my account for something I never used. It claims it has provided relief, but I have been paying my debt since the commencement of lockdown. There was no allocation to my cheque account either.

The agents are utterly rude and will transfer you back on the IVR if they feel like they can't answer your query.

I need guidance as I want this account closed immediately. It has been over a year with no help