Covid 19 fund

It's been numerous and continuous months where theres a problem with paying out. When you contact FNB, no one can give you a direct answer. I did not pay my credit card this month hoping the covid 19 fund will pay out. I get numerous calls saying that I will be handed over to their lawyers yet they are the one failing on their side. If I knew this was going to be the problem with this nonsense they have offered me. I would have never taken it. FNB does not give you the option to manage your covid 19 fund relief. When you contact their agents, it's like no one knows what I am talking about. I've been a member with fnb for years, but they have officially let me down. This is the level of service that makes you want to change banks. Hopefully they can get their act together