LC
Lloyd C
1 reviews | Active since Oct 2020
22 Oct 2020, 12:13
Covid-19 Disaster
Having app**** for Covid-19 insurance in April 2020 relating to my loss of income due to the national panfemic disaster, I have had NO RESPONSE from the bank regarding calls, emails, messages sent to them and visits to the branch. I've lodged a formal dispute with FNB and still NOTHING!!! You get transferred from pillar to post, calls dropped and not returned!! They have resolved to have my account handed to attorneys and now I will have to lodge a complaint with the banking ombudsman.
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Lloyd C's updateReviewer Update
22 Oct 2020, 18:53After 6 months of futile engagement with FNB, I get a call from their representative, Clinton Hendricks, telling me I'm being discriminated against based on the fact that I am self employed and FNB has no responsibility to honour my claim(s). This after being a loyal and diligent customer for 20 years!!! I have asked for the recording of the call to be emailed to me and have yet to receive such!!! FNB needs to hand their head in SHAME!!!
LC
Lloyd C's update22 Oct 2020, 18:53
Reviewer Update
After 6 months of futile engagement with FNB, I get a call from their representative, Clinton Hendricks, telling me I'm being discriminated against based on the fact that I am self employed and FNB has no responsibility to honour my claim(s). This after being a loyal and diligent customer for 20 years!!! I have asked for the recording of the call to be emailed to me and have yet to receive such!!! FNB needs to hand their head in SHAME!!!