Covid 19 Debt Relief

I have never accepted or authorized said relief and were surprised when I noticed it on my account. I immediately contacted fnb on 15 March and spent over R100 on airtime being transferred from one to another with no joy!This was repeated on 16 March as well as 17 March with in excess R100 airtime again put on hold for up to 40 minutes!After reaching a consultant that seem to be helpful I was informed that a internal request were logged and it would be taken off my account!On 14 April I noticed it was still reflecting on my account and called fnb again. After using R40 rand of airtime holding on etc. I recharged and called again and after about 30 minutes were informed that the consultant confirm the covid would be removed same day! It was still on the account on 16 April and I phoned again as our branch in Jeffrey bay were closed due to lockdown.Same story again holding on forever and airtime depleted had to recharge phone again. Eventually got to a consultant were informed it was going to be removed.Today 4 May it was still reflecting on my account the fnb branch was open today so I went and had to stand in cue over 2 hours before gaining access! Was told they can do nothing I have to phone so this is really bad bad service no words can explain!!!!!!