Covid 19 CUstopmer protection plan claim

I’ve been trying to claim froM my FNB CPP for the past 2 weeks and still nothing yet. i told the call center that i don’t want the Covid-19 assist they keep sending me to claim from there. I pay every month for the CPP to just not being able to claim for it? When you follow up it’s always a different document outstanding but the agents agree that all documents have been sent. Absa helped me in 2 days, fnb 2 weeks and still waiting. Their excuse influx of customers and claims ( as if Absa or any other bank don’t have customers ). FNB is just going down. Empty promises.