Covid-19 cashflow relief

FNB: An important COVID-19 Cashflow Relief Plan extension message needs your attention. Go to FNB App> Message and follow prompts. Complete by 27 August 2020.

I received the above message late on the 27th August 2020, but there was no message on my app. And they sent a message saying that the offer is no longer available because i didn't accept the agreement, how can i accept an agreement i never received? I'm truly unhappy