Covid 19 Cashflow relief.

After applying for Covid cashflow relief extension. The loan was loaded onto my profile but never used to cover any payments. Since August 2020 I have been trying to get assistance form FNB through all possible channels to get advice on this matter. I have not been able to use the money granted, and I have been paying back the loan and my debit as of July 2020. I'm very disappointed in how FNB is handling this situation. There is currently a loan on my profile which I don't have access to but I'm paying FNB back. Firstly this doesn't look good for my current credit status and secondly I'm now paying extra as I'm paying back this loan as well as the debit it was granted for. Any one else been having the same problem? #PoorserviceFNB